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Saeco Intelia Super-automatic espresso machine

Brews 7 coffee varieties, Classic Milk Frother, Black, 5 step adjustable grinder HD8751/11

Troubleshooting

Coffee from my Philips/Saeco espresso machine is watery

If your Philips/Saeco espresso machine is brewing watery coffee this can have multiple reasons. Please check the possible causes and solutions below.

Using the machine for the first time

If this is the first time using your espresso machine, it is normal that the first brewed coffees are watery as the system is still adjusting.

Try to brew a few more cups of coffee in order to optimize the extraction of the coffee with the compactness of the ground coffee.

The brew group is dirty

It is important to rinse the brew group weekly as a dirty brew group filter can cause a bad water flow and affects the coffee taste. To clean it, follow the steps below or watch our tutorial video:

  1. Switch OFF the machine and wait until it is completely off and does not make any more noises (this takes about 15-20 seconds)
  2. Open the service door and remove the brew group by pressing the “PUSH” button to the right side, hold it, and pull it towards you
  3. Rinse the brew group thoroughly with lukewarm water and let it air-dry before placing it back
Play Pause

Grinder setting needs to be adjusted

It is possible that when adjusting the grinder setting to a finer grind, it was accidently overturned and resulted the two grinding stones set too close together. This could resulted the grind to be very fine and not absorbing the water.

To solve this, simply re-adjust the grind setting to a coarser setting by turning the knob inside the coffee bean container to a higher number or bigger coffee bean.

Some of the machine settings need adjustments

The aroma setting, cup volume, grinder setting are machine settings that can influence the strength of the coffee. We advise you to play around with these settings.

To increase the strength you can for example choose the highest aroma setting, medium cup volume and set the grinder to a finder grind.

The pre-ground coffee compartment is clogged

Open the lid of the pre-ground coffee compartment to check if it is clogged with ground coffee. If this is the case, you can unclog this area by following the steps below:

  1. Switch OFF the machine and wait until it is completely off
  2. Remove the brew group from the machine.
  3. Open the lid of the pre-ground coffee compartment and insert the spoon handle into it.
  4. Move the handle up and down until the clogged ground coffee falls down

If these solutions did not solve the issue, please contact us for further assistance.

The information on this page applies to the following models: HD8751/11 , HD8930/01 , HD8837/01 , HD8944/01 . more less

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Other issues
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Filter(1)
Display(1)
Error notifications(3)
Noise(1)
Milk(1)
Alarm(2)

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