Follow the steps below how to set the brew group gear inside the machine in neutral position:
- Close the service door, and place everything back (water tank/ drip tray/ coffee grounds container).
- Press the ON/OFF button to switch OFF the machine. Wait until you hear no more sounds (this can take up to 15-20 seconds).
- Press the ON/OFF button to switch the machine ON. Do not take any actions as opening the service door/ removing the drip tray/water tank before the machine is ready for use.
- Open the service door and try again to remove the brew group by pressing the “PUSH” button to the right side, hold it, and pull it towards you
Tip: Turn the machine in a 45 degrees angle so that you face the brew group when you open the service door.
For a more accurate step-by-step instructions, check the user manual or visit our Coffee Care page.