1
Get exactly the support you need
Looking for specific solutions for your product?

How to get a picture on my Philips TV when I get the message “HDCP-error” on the screen or on the display of the external device?

Updated on 2016-12-29

HDCP (High-Bandwidth Digital Content Protection) is a copy protection. To have picture on the TV, external devices that are connected with DVI and/or HDMI must be equipped with HDCP.

1.Verify that the external device (DVD, Set Top Box, splitter) and the TV have HDCP.

  1. Verify the connection and switch both devices off and on again.
  2. Verify that the external device has the latest software version.
Register your product
Register your product

Keep track of your product warranty coverage

Qualify for cash-back, gifts and special offers

Get easy access to product support

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.