EN
ID
1
Products

Philips product warranty

To check the warranty policy, period and terms for your product, please choose between below categories. 

Warranty document for Personal Care, Mother & Child Care, Household products and Health products

Philips products are designed and manufactured to the highest standards and deliver high-quality performance, ease of use and ease of installation. If you encounter any difficulties while using your product, we recommend that you first consult the user manual or the information in the Support section of this website.

 

In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you informed us of the defect during the warranty period, provided that the product was used in accordance with the user manual (e.g. in the intended environment).

 

If you offer your product for service in Indonesia but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you purchased the product.

 

This document only applies to consumer products. For professional products the warranty terms of the applicable sale or purchase agreement applies.

 

This warranty does not affect your statutory rights.

Warranty period

 

The warranty period in the Indonesia for the product categories mentioned in the heading of this document is 24 months, except where stated otherwise within the user manual.

Warranty terms

The warranty period starts on the date of purchase as stated on your proof of purchase and expires 24 months later, or if there is an option of extended warranty it will expire according to the extended period of the warranty. If you require services but you have lost your proof of purchase, your warranty period will be determined by our Authorized Service Center after assessment made including condition of product, age of product, duration of usage, etc. Please contact our Authorized Service Center for further information.

 

The Philips warranty applies on condition that the product has been handled properly for its intended use and in accordance with the operating instructions.

What is excluded?

The warranty does not cover losses consequent in nature. The Philips Warranty does not apply if:

-    The purchase documents have been altered in any way or made illegible.

-    The model- and/or serial number on the product has been altered, removed or made illegible.

-    Repairs or product modifications and alterations have been carried out by unauthorized service organizations or persons.

-    The product is being used for a commercial purpose.

-    The defect is caused by abuse or misuse of the product or by environmental conditions that do not conform to the recommended operations of the product.

-    The defect is caused by connection to peripherals, additional equipment or accessories other than those recommended by Philips.

-    The product has been damaged - including but not limited to damage by pets, lightning, abnormal voltage, water or fire, natural disaster or transport accident.

-    The product is defective due to wear of parts, which are consumable parts by their nature.

-    The product does not function properly because it was not originally designed, manufactured, approved and/or authorized for the country, in which you use the product, which might occur in instances where the product has been purchased in another country other than that of its intended use.

-    Non-electrical parts are not covered under warranty (e.g. Blender Jar, Vacuum Hose, Juicer lid)

Service needed?

 

In order to avoid unnecessary inconvenience, we advise you to read the user manual carefully and/or consult the Support section of this website before contacting Authorized Service Center. When your product is no longer within warranty, you can contact our Customer Care directly through phone call, chat, or email.

 

To be able to help you efficiently when you contact Authorized Service Center please have available:

-    The product type- or model number (also sometimes called model ID)

-    Warranty card indicating the date of purchase, dealer/store name, dealer/store stamp, and model number of the product; or

-    The proof-of-purchase/original invoice indicating the date of purchase, dealer/store name, and model number of the product; and

-    The product serial number or production date code as specified on the product.

 

The model number, the serial number or production date code (if available) can be found in the battery compartment or on the back or bottom of the product.

Philips product warranties
Main Category
Sub-category
Warranty Period
Household Products
Kitchen Appliances
24 Months
Vacuum Cleaner
24 Months
Iron
24 Months
Air Cleaner
24 Months
Personal Care
Men’s Shaving and Grooming
24 Months
Women’s Beauty
24 Months
Health and Wellness
Electric Breast Pumps
24 Months
Manual Breast Pumps
No Warranty
Bottle and Bottle Accessories
No Warranty
Baby Monitors
24 Months
Electric Sterilizers and Bottle Warmers
24 Months
Soothers 
No Warranty
Starter and Baby Gift Set
No Warranty
Infra-care Lamps
24 Months
Electric Toothbrush and Airfloss
24 Months

Warranty policy for Philips TV, Monitors, Phones, Projectors, Audio-, Video-, Fax-, Dictation product, Automotive Mobility accessories, water care and Lamps

Philips products are designed and manufactured to the highest standards and deliver highquality performance, ease of use and ease of installation. If you encounter any difficulties while using your product, we recommend that you first consult the user manual or the information in the support section of this website, where (depending on the product type) you may find a downloadable user manual, frequently asked questions, instruction videos or a support forum.

 

In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. in the intended environment). For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product.

 

If you offer your product for service in Indonesia, but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you purchased the product.

 

This document only applies to consumer products. For professional products the warranty terms of the sale- or purchase agreement applies.

Warranty terms

The warranty period starts on the date of purchase as stated on your proof-of-purchase and expires at the end of the period indicated in the section “Warranty period” below. If you require service but you lost your proof-of-purchase or the retailer is unknown to Philips (e.g. a seller on an on-line auction channel), the warranty period shall be deemed to have started three months from the date of manufacture indicated on the product or derived from the serial number. If you require service for products without production date or serial number on the product a valid proof-of-purchase is required.

 

Where a repair is not possible or not commercially viable, Philips may replace the product with a new or refurbished product of similar functionality. After a repair, firmware upgrade or replacement the warranty period will continue from the date of the original purchase.

What is excluded?

The warranty does not cover consequential damages (including but not limited to loss of data or loss of income), nor compensation for activities done by yourself, such as regular maintenance, installing firmware updates or saving or restoring data.

 

The warranty excludes, or does not apply if:

 

- The proof-of-purchase has been altered in any way or is made illegible.

- The model number, serial number or production date code on the product has been

altered, removed or made illegible.

- Repairs or product modifications have been carried out by unauthorized service

organizations or persons.

- The defect is the result of excessive use outside the intended purpose.

- The defect is caused by abuse of the product or by environmental conditions that are not in conformance with the user manual of the product.

- The defect is caused by connecting peripherals, additional equipment or accessories other than those recommended in the user manual.

- The unit has been damaged, including but not limited to damage by animals, lightning, abnormal voltage, fire, natural disaster, transportation or water (unless the user manual expressly states that the product may be rinsed).

Normal wear and tear, or replacement of by their nature consumable parts (e.g. vacuum cleaner bags, or filter cartridges

- The product does not function properly because it was not originally designed, manufactured or approved for use in the country where you use the product, which might occur when you imported the product.

- The product does not function properly due to problems with access to, or connection with service providers, such as interruptions in the access networks (e.g. TV cable, satellite or internet), faults on the subscriber's or the correspondent's line, local network fault (cabling, file server, user's line) and faults in the transmission network (interference, scrambling, faults or poor network quality).

Service needed?

In order to avoid unnecessary inconvenience, we advise you to read the user manual

carefully and/or consult the support section of this web site before contacting your dealer or Philips. To obtain service within the warranty period please contact the consumer contact center via one of the contact methods indicated on this web site. When your product is no longer within warranty, in some countries, you can contact the nearest authorized service center directly. If available, you can find the addresses of the service centers on this website.

 

To be able to help you efficiently when you contact Philips or its service partners please have available:

 

- The product type- or model number (also sometimes called model ID)

- The proof-of-purchase (e.g. original invoice or cash receipt) indicating the date of

purchase, dealer name and model number of the product; and

- The product serial number or production date code as specified on the product.

 

The model number, the serial number or production date code (if available) can be found in the battery compartment or on the back or bottom of the product.

Warranty period

The warranty period in Indonesia for the product categories mentioned in the heading of this document is 12 months, except for the following product categories:

Exception
Warranty period
  • PC Monitors
36 months
Water Care
  • Water purification and filtration devices (excl. replacement filter)
24  Months
  • Water dispensers and drink makers (excl. replacement CO2 Cylinder)
24 months

Berlangganan newsletter kami

Philips menghargai dan menghormati privasi Anda. Silakan baca Pernyataan Privasi untuk informasi lebih lanjut.

Thanks for subscribing to our newsletter!

Sorry, your subscription to our newsletter failed. Please try again later.