Philips Foldable Dryers

Information
Information

Voluntary product recall: Foldable hairdryers

As a precaution, Philips is voluntarily recalling and replacing two Foldable Hairdryer models produced between February 2006 and April 2011.

The affected products are:

Philips Salon Essential Hairdryer HP4931
Philips SalonDry Travel Hairdryer HP4940

In very rare cases the hairdryer can overheat when left plugged into the electrical connection. This poses a potential fire hazard, even when the appliance is switched off.

The affected batches:

HP4931

HP4940

How do I know if my hairdryer is affected?

To confirm if your hairdryer is affected, please follow these two steps:

1. Identify the Product Type Number HP4931 or HP4940 on the appliance. This can be found printed on the hairdryer, either on the underside of the main body of the appliance, or on the side of the handle.

2. Identify the Production Code Number on the appliance. This is a four-digit number printed into the plastic of the body of the appliance under the lower right-hand corner of the product information area.

The following Production Codes are affected:

For Product Type Number HP4931, the affected Production Code Numbers are those between 0000-1104
For Product Type Number HP4940, the affected Production Code Numbers are those between 0000-1022

If your appliance is affected, you should bring it into any one of the following centers to get a replacement:

ASC	ADDRESS	PHONE	AREA	CITY
KOTA MAKMUR	RUKO TAMAN TOPI SQUARE; BLOCK B NO 6; JL KAPTEN MUSLIHAT BOGOR	0251-839 1999	BOGOR	BOGOR
UD ANUGERAH JAYA	JL MAY JEN HR MUHAMMAD NO 5; SURABAYA	031-7310566	SURABAYA	JAWA TIMUR
UD GUNA SARANA	JL PASIR KOJA NO 38 A; BANDUNG	022-4219283	BANDUNG	JAWA BARAT
UD HARUM JAYA	JL IMAM BONJOL NO 175; SEMARANG	024-354 1475	SEMARANG	JAWA TENGAH
PRATAMA MULIA	JL IMAM BONJOL NO 175; SEMARANG	061- 414 2889	MEDAN	SUMATRA UTARA
PT CITRA KREASIMAKMUR	JL DAAN MOGOT NO 111	021-566 4790	JAKARTA BARAT	JAKARTA
TK MUSI	JL RUSTAM EFENDI NO 595; PALEMBANG	0711-357 932	PALEMBANG	SUMATRA SELATAN
PD SINAR ABADI	JL KARTINI NO 130; LAMPUNG	0721-264 002	LAMPUNG	SUMATRA SELATAN

If your appliance is not affected you do not need to take any further action.

This precautionary recall underlines Philips’ commitment to the highest standards of quality and reliability. We thank you for your co-operation and apologize for any inconvenience caused.

The affected batches:

HP4931

HP4940

Philips Foldable Dryers

Voluntary product recall: Foldable hairdryers

How do I know if my hairdryer is affected?