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Products

Air purifier

CADR 160 m³/h, PM2.5 removal rate >99% AC4012/00

Troubleshooting

My Philips Air Purifier does not improve the air quality

If the air quality does not improve when using your Philips Air Purifier, there might be some possible causes. Discover here to resolve this.

Note: All images shown below are generic representations only; there can be some differences among specific appliances.

Packaging material has not been removed

Packaging material needs to be removed from the filters from your Philips Air Purifier. Please remove all packaging materials as shown in the below picture.

Removing the packaging from your Philips Air Purifier

The filters are not placed correctly

All filters need to be placed in the right order in your air purifier.

Most Philips Air Purifiers contain filters as shown in the image below (some do not contain filter B).

Please check in the user manual what filters your specific air purifier model contains.

Philips Air Purifier filters

The air quality sensor is dirty or wet

The air quality sensor in your Philips air purifier (indicated as D in the image below) should be dry and clean. Please check, and clean it with a cotton bud if necessary.

Philips Air Purifier air quality sensor

The windows are open

If the windows are open and polluted air continues coming in from outside, your purifier might not be able to improve the air quality.

Make sure that all windows are closed.

The room is too big

The room in which you run the air purifier is larger than the maximum size at which this air cleaner can operate effectively.

Make sure the size of the room does not exceed the maximum indicated for your air purifier model.

New furniture in the room

When adding new furniture to a room, the air quality might become affected by gases it might emit. These gases should disappear gradually in the next weeks.

The information on this page applies to the following models: AC4012/00 , AC4025/00 .

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