Philips Support
My Philips blender is not working
Published on 24 March 2023
If your Philips Blender does not start, read our article for possible causes and solutions.
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Blender jar icon is flashing (HR3760 & HR3770)
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Note: Information below apply only for models HR3760 and HR3770.
If the blender jar is not in the correct position, the blender jar icon will be flashing on the control panel (Fig. a) and the blender will not start working.
For this, make sure you have turned the blender jar clockwise all the way until a “click” sound is heard. The blender jar icon will disappear and go to power on mode (Fig. b). -
The power cord is not plugged to the socket
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Please check that the power cord is correctly plugged to the socket.
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The safety lock is locked
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Your blender will not start working while the safety lock is locked. Please put the blender jar in the correct position so the built-in safety lock is unlocked.
For this, make sure you have turned the blender jar, mill, chopper or tumbler in clockwise all the way until a “click” sound is heard. -
Both clips locked (HR2037/50 & HR2038/20)
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Note: Information below apply only for models HR2037/50 and HR2038/20.
If both clips (image below) are not locked in place, your blender will not start working. Make sure that the clips on both sides of the lid are locked in position before use. -
The overheat protection system was triggered
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In this case, the overheat protection switched off your Philips Blender to prevent damage due to overheating. This can happen when processing ingredients that are too thick.
Please, switch off the blender and unplug it. Let it cool down at room temperature. Then you can plug it and switch it on again.
It could have a recognizable odor as a result, but do not worry about that, your Philips Blender is safe to use. -
The rotary knob is not pointing to "OFF"
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Note: Information below does not apply to models: HR2037/50, HR2038/20
Make sure the knob is pointing to “OFF” before you switch on the blender. After that, rotate it to the desired program.
If these steps have not solved the issue, please contact us for further assistance.
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