Get exactly the support you need
Looking for specific solutions for your product?

My Philips TV fails to store the picture and sound settings

You changed some personal settings, but they were reset after you switched off the TV.

Verify if the TV is set to SHOP mode. Use the remote control to select: Main menu>Location.

Only the HOME mode allows you to change any preferred settings.

To change to HOME mode follow the steps below.

  1. Press the 'MENU' button on the remote control to access the main menu.
  2. Press the cursor down to select LOCATION and press the cursor right.
  3. Select HOME and press the 'OK' button for confirmation.
  4. Press the 'MENU' button to exit the menu.

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.