Check that the SSID, IP address, WEP key, or WPA key matches the setup of your wireless home network. Try to change the SSID on your router to a more unique name to prevent interference with the signals
Change the channel of your home network settings on the router
On your router, consider using a WPA key instead of a WEP key
Check if your router has a turbo mode function. Just switch off this feature if it is available for your router
If you're still not able to connect, please click on Contact Us for help from a Consumer Care Agent.
Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.