Get exactly the support you need
Looking for specific solutions for your product?

My Philips Photoframe does not connect to Wi-Fi

Updated on 2017-03-01
  • Check that the SSID, IP address, WEP key, or WPA key matches the setup of your wireless home network. Try to change the SSID on your router to a more unique name to prevent interference with the signals

  • Change the channel of your home network settings on the router

  • On your router, consider using a WPA key instead of a WEP key

  • Check if your router has a turbo mode function. Just switch off this feature if it is available for your router

If you're still not able to connect, please click on Contact Us for help from a Consumer Care Agent.

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.