Troubleshooting How to answer second incoming call on my Philips phone? It is possible to answer a second incoming call on your Philips phone (a periodical beep will notify about the second call). To answer the second call you should: Press button R and then button 2 Note: The first call is put on hold. You are now connected to the second call; or Press button R and then button 1 Note: The first call is ended. You are now connected to the second call. Note: Your phone offers this function but this service is network dependent. Contact the telecommunications service provider to subscribe to the service.