If your toothbrush is not charging, the troubleshooting tips below may help you find a solution.
We recommend you follow the steps in the order listed below. In between steps, check to see if the issue is resolved before moving to the next.
1. Use the correct charger.
The chargers for all Sonicare toothbrushes are different and not compatible with other Sonicare models. We recommend charging the toothbrush by using the original charger that came with your toothbrush.
2. Use a different power source.
Does your toothbrush not charge when it is plugged in? Your outlet might not work. Try using a different outlet to charge it.
3. Check if your charging adapter or cord is damaged.
Try checking if your charging adapter or cord is damaged. If you notice any damage to your adapter or cord, stop using it immediately. Purchase a replacement in our online store.
4. Place the toothbrush correctly on the charger.
If you use a charging stand, pad, or glass, ensure that your toothbrush is placed centrally on the charger. The toothbrush will release two short beeps, or the battery light indicator will light up, confirming that the toothbrush is placed on the charger correctly.
Ensure the charger is not placed on a metal surface or near other chargers, as this may cause interference while charging.
Are you still having issues with your toothbrush?
If none of these tips help, your toothbrush may be damaged internally. We recommend that you request a repair or exchange for your toothbrush. Depending on your location, you can request an online repair or exchange, visit one of our authorized service centers or contact us.