Philips Avent2-in-1 electric steam sterilizer

My new Philips Avent sterilizer smells when I unpack it

My Philips Avent sterilizer has an unpleasant smell when in use

Water remains in bottles after a Philips Avent sterilizer cycle

My Philips Avent sterilizer stopped working

The Philips Avent sterilizer indicator light does not light up

My Avent sterilizer's heating plate shows white/brown spots