Philips Support

Why is there an obvious electric shock when using the EMS mode of PPM4331 Massage Belt? Is there a leakage of electricity?

Published on 28 November 2023
This may be caused by your failure to keep your skin moist when you use it, as PPM4331 Massage Belt is massaged by EMS pulse microcurrent, dry skin is not conducive to the pulse work. There may be obvious tingling sensation and electric shock sensation, and it is not a leakage of electricity. Thus, it is recommended that you keep your skin moist while using the EMS mode.

The information on this page applies to the following models: PPM4331BK/97 .

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